Data Description: This dataset contains all Customer/Citizen Service Request (CSR) records for all City of Cincinnati departments. Data set includes close time, service request type, service request group, current service request status, and time resolved/closed. A Citizen Service Requests (CSR) gives Cincinnati residents the opportunity to submit service request for concerns like furniture pick-up, tall grass and pothole repairs. Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments to be completed. Data Creation: Data is generated when a CSR is submitted through mobile app, online portal, or through the hotline Data Created By: DPS Refresh Frequency: Daily CincyInsights: The City of Cincinnati maintains an interactive dashboard portal, CincyInsights in addition to our Open Data in an effort to increase access and usage of city data. This data set has an associated dashboard available here: https://insights.cincinnati-oh.gov/stories/s/Customer-Service-Citizen-Service-Request-CSR-/ve9a-xare Data Dictionary: A data dictionary providing definitions of columns and attributes is available as an attachment to this dataset. Processing: The City of Cincinnati is committed to providing the most granular and accurate data possible. In that pursuit the Office of Performance and Data Analytics facilitates standard processing to most raw data prior to publication. Processing includes but is not limited: address verification, geocoding, decoding attributes, and addition of administrative areas (i.e. Census, neighborhoods, police districts, etc.). Data Usage: For directions on downloading and using open data please visit our How-to Guide: https://data.cincinnati-oh.gov/dataset/Open-Data-How-To-Guide/gdr9-g3ad

Tags: csr, customer service, citizen service requests, customer service requests, open data