March 2021 Mixed Topic - Property Assessment Customer Satisfaction - Edmonton Insight Community
data.edmonton.ca | Last Updated 30 Mar 2021"This was one single topic among many, from the March 2021 Mixed Topic survey. To view the survey questions, click the following link: https://www.edmontoninsightcommunity.ca/c/a/6THegmcslzIKlD0hYFxLIy?t=1 Open from March 10-17, 2021. At the time the survey was launched survey invitations were sent to 13,461 Insight Community Members. 3624 members completed the survey which represents a completion rate of 26.94%. A total of 2101 respondents completed the survey: 3624 Insight Community Members, 2 from the call to action button on our webpage, and 22 using the anonymous link on Edmonton.ca/Surveys which will have no demographic info."
This dataset has the following 39 columns:
| Column Name | API Column Name | Data Type | Description | Sample Values |
|---|---|---|---|---|
| index | index | number | 2591 2747 2482 2742 1360 view top 100 | |
| responseDate | responsedate | calendar_date | 2021-03-10T12:42:20.000 2021-03-10T16:43:53.000 2021-03-10T12:53:05.000 2021-03-15T21:48:29.000 2021-03-10T12:44:57.000 view top 100 | |
| StartedDate | starteddate | calendar_date | Date/Time the respondent first opened/started the survey. | 2021-03-10T12:35:22.000 2021-03-10T13:00:54.000 2021-03-10T12:30:50.000 2021-03-10T12:30:23.000 2021-03-10T12:50:40.000 view top 100 |
| CompletedDate | completeddate | calendar_date | Date/Time the respondent finished the survey. | 2021-03-10T12:53:05.000 2021-03-10T12:42:20.000 2021-03-10T16:43:53.000 2021-03-10T12:53:21.000 2021-03-10T13:34:25.000 view top 100 |
| Property_Q1 | property_q1 | text | "Respondents were asked “Do you own a property in Edmonton?"" Possible answers were: Yes No" | Yes No view top 100 |
| Property_Q2_Non-Residential property | property_q2_non_residential_property | text | For those who answered "Yes" in Property_Q1, respondents were then asked “What type of property do you own in Edmonton? ” Selecting all that apply: Non-Residential property | No Yes view top 100 |
| Property_Q2_Not sure | property_q2_not_sure | text | For those who answered "Yes" in Property_Q1, respondents were then asked “What type of property do you own in Edmonton? ” Selecting all that apply: Not sure | No Yes view top 100 |
| Property_Q2_Residential property | property_q2_residential_property | text | For those who answered "Yes" in Property_Q1, respondents were then asked “What type of property do you own in Edmonton? ” Selecting all that apply: Residential property | Yes No view top 100 |
| Property_Q3 | property_q3 | text | "For those who answered ""Yes"" in Property_Q1, respondents were then asked, “When did you contact the City with questions related to your property assessment?” Possible answers were: Within the last 3 months Within the last 6 months Within the last year Within the last 3 years I haven’t contacted the City I don't recall" | I haven’t contacted the City Within the last 3 years I don't recall Within the last year Within the last 3 months view top 100 |
| Property_Q4_0 | property_q4_0 | text | Including those who answered "Yes" in Property_Q1 and excluding those who answered "I haven't contacted the City" or "I don't recall" in Property_Q3, respondents were then asked, “Rate your level of agreement (Strongly agree, Somewhat agree, Neither agree nor disagree, Somewhat disagree, Strongly disagree, Does not apply) with the following statement: City staff treated me fairly and with respect. | 5 Strongly agree 4 Somewhat agree 3 Neither agree nor disagree 2 Somewhat disagree 1 Strongly disagree view top 100 |
| Property_Q4_1 | property_q4_1 | text | Including those who answered "Yes" in Property_Q1 and excluding those who answered "I haven't contacted the City" or "I don't recall" in Property_Q3, respondents were then asked, “Rate your level of agreement (Strongly agree, Somewhat agree, Neither agree nor disagree, Somewhat disagree, Strongly disagree, Does not apply) with the following statement: City staff were knowledgeable. | 4 Somewhat agree 5 Strongly agree 3 Neither agree nor disagree 2 Somewhat disagree 1 Strongly disagree view top 100 |
| Property_Q4_2 | property_q4_2 | text | Including those who answered "Yes" in Property_Q1 and excluding those who answered "I haven't contacted the City" or "I don't recall" in Property_Q3, respondents were then asked, “Rate your level of agreement (Strongly agree, Somewhat agree, Neither agree nor disagree, Somewhat disagree, Strongly disagree, Does not apply) with the following statement: City staff exceeded my expectations. | 3 Neither agree nor disagree 4 Somewhat agree 5 Strongly agree 2 Somewhat disagree 1 Strongly disagree view top 100 |
| Property_Q4_3 | property_q4_3 | text | Including those who answered "Yes" in Property_Q1 and excluding those who answered "I haven't contacted the City" or "I don't recall" in Property_Q3, respondents were then asked, “Rate your level of agreement (Strongly agree, Somewhat agree, Neither agree nor disagree, Somewhat disagree, Strongly disagree, Does not apply) with the following statement: City staff were responsive. | 4 Somewhat agree 5 Strongly agree 3 Neither agree nor disagree 2 Somewhat disagree 1 Strongly disagree view top 100 |
| Property_Q4_4 | property_q4_4 | text | Including those who answered "Yes" in Property_Q1 and excluding those who answered "I haven't contacted the City" or "I don't recall" in Property_Q3, respondents were then asked, “Rate your level of agreement (Strongly agree, Somewhat agree, Neither agree nor disagree, Somewhat disagree, Strongly disagree, Does not apply) with the following statement: I was able to get service without difficulty. | 4 Somewhat agree 5 Strongly agree 3 Neither agree nor disagree 2 Somewhat disagree 1 Strongly disagree view top 100 |
| Property_Q4_5 | property_q4_5 | text | Including those who answered "Yes" in Property_Q1 and excluding those who answered "I haven't contacted the City" or "I don't recall" in Property_Q3, respondents were then asked, “Rate your level of agreement (Strongly agree, Somewhat agree, Neither agree nor disagree, Somewhat disagree, Strongly disagree, Does not apply) with the following statement: I received a response to my inquiry in a timely manner. | 4 Somewhat agree 5 Strongly agree 3 Neither agree nor disagree 2 Somewhat disagree 1 Strongly disagree view top 100 |
| Property_Q4_6 | property_q4_6 | text | Including those who answered "Yes" in Property_Q1 and excluding those who answered "I haven't contacted the City" or "I don't recall" in Property_Q3, respondents were then asked, “Rate your level of agreement (Strongly agree, Somewhat agree, Neither agree nor disagree, Somewhat disagree, Strongly disagree, Does not apply) with the following statement: The response I received provided me with the information I required. | 5 Strongly agree 4 Somewhat agree 3 Neither agree nor disagree 2 Somewhat disagree 1 Strongly disagree view top 100 |
| Property_Q4_7 | property_q4_7 | text | Including those who answered "Yes" in Property_Q1 and excluding those who answered "I haven't contacted the City" or "I don't recall" in Property_Q3, respondents were then asked, “Rate your level of agreement (Strongly agree, Somewhat agree, Neither agree nor disagree, Somewhat disagree, Strongly disagree, Does not apply) with the following statement: Overall, I was satisfied with the quality of customer service I received. | 5 Strongly agree 4 Somewhat agree 2 Somewhat disagree 3 Neither agree nor disagree 1 Strongly disagree view top 100 |
| Property_Q5 | property_q5 | text | "Including those who answered ""Yes"" in Property_Q1 and excluding those who answered ""I haven't contacted the City"" or ""I don't recall"" in Property_Q3, respondents were then asked, “Thinking about your most recent experience with City staff when working through an assessment issue, would you say your experience was:"" Possible answers were: Positive Neutral Negative" | Positive Neutral Negative view top 100 |
| Property_Q6 | property_q6 | text | "Including those who answered ""Yes"" in Property_Q1 and excluding those who answered ""I haven't contacted the City"" or ""I don't recall"" in Property_Q3, respondents were then asked, ""Who helped you resolve your assessment-related question?"" Possible answers were: 311 agent City assessor Both - a 311 agent and a City assessor helped I don’t know " | City assessor Both - a 311 agent and a City assessor helped I don’t know 311 agent view top 100 |
| Property_Q8 | property_q8 | text | "Including those who answered ""Yes"" in Property_Q1 and excluding those who answered ""I haven't contacted the City"" or ""I don't recall"" in Property_Q3, respondents were asked ""May we follow up with you about your feedback? If so, please leave your name, phone number and, if possible, your property's account number."" Possible answers were: Yes No" | No Yes view top 100 |
| OSType | ostype | text | System Captured, OS used by the respondent. Question: OS Type? - OSType Possible Answers: Mac (OS X)/Linux/Windows/iOS/Android/BlackBerry/Unknown | Windows Mac (OS X) iOS Android Unknown view top 100 |
| DeviceType | devicetype | text | System Captured, Device used by the respondent. Question: Device Type? - DeviceType Possible Answers: Tablet/Desktop/Phone | Desktop Phone Tablet view top 100 |
| BrowserType | browsertype | text | System Captured, Browser used by the respondent. Question: Browser Type? - BrowserType Possible Answers: Internet Explorer/Firefox/Safari/Google Chrome/Opera/Android/BlackBerry/Unknown | Google Chrome Safari Internet Explorer Firefox Unknown view top 100 |
| Age_Rollup_Detailed (Study: Profiling Questionnaire 2014) | age_rollup_detailed_study_profiling_questionnaire_2014 | text | Profiling question, Based on birthdate entered by Respondent. System Determined. Question: Age Rollup? - Possible Answers: Under 15/15-17/18-24/25-29/30-34/35-39/40-44/45-49/50-54/55-59/60-64/65-69/70-74/75-79/80 and over | 60 - 64 55 - 59 35 - 39 65 - 69 30 - 34 view top 100 |
| FSA (Study: Profiling Questionnaire 2014) | fsa_study_profiling_questionnaire_2014 | text | Forward Sortation Area (first 3 characters of postal code) | T6J T5K T6E T6H T6C view top 100 |
| GENDER (Study: Profiling Questionnaire 2014) | gender_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - Are you? Possible Answers: Male/Female/Other/I prefer not to answer | Female Male I prefer not to answer Other view top 100 |
| Q10_Own_Business (Study: Profiling Questionnaire 2014) | q10_own_business_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - Do you own a business in the City of Edmonton? Possible Answers: Yes/No | No Yes view top 100 |
| Q11_Home_Language (Study: Profiling Questionnaire 2014) | q11_home_language_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - What is the primary language spoken in your household? Possible Answers: English/Arabic/Cantonese/Spanish/Panjabi (Punjabi)/French/German/Mandarin/Tagalog (Pilipino, Filipino)/Ukrainian/Other (Specify) | English Other (Specify) French Spanish Cantonese view top 100 |
| Q12_Employment_Status (Study: Profiling Questionnaire 2014) | q12_employment_status_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - What is your current employment status? Possible Answers: Employed full-time (30+ hours a week)/Employed part-time (0-30 hours a week)/Homemaker/Post-secondary student/High School Student/Unemployed/Permanently unable to Work/Retired/Other (Specify) | Employed full-time (30+ hours a week) Retired Employed part-time (0-30 hours a week) Other (Specify) Homemaker view top 100 |
| Q13_Volunteer (Study: Profiling Questionnaire 2014) | q13_volunteer_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - In the last 12 months, did you do any activities without pay on behalf of a group or an organization as a volunteer? Possible Answers: Yes/No | Yes No view top 100 |
| Q14a_Primary_Transportation (Study: Profiling Questionnaire 2014) | q14a_primary_transportation_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - What is your primary mode of transportation? Possible Answers: Car/truck/Van as DRIVER/Car/truck/van as PASSENGER/Public Transit/Walk/Bicycle/Other (Specify) | Car/truck/Van as DRIVER Public Transit Walk Car/truck/van as PASSENGER Bicycle view top 100 |
| Q14b_Secondary_Transportation (Study: Profiling Questionnaire 2014) | q14b_secondary_transportation_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - What is your secondary mode of transportation? Possible Answers: Car/truck/Van as DRIVER/Car/truck/van as PASSENGER/Public Transit/Walk/Bicycle/Only have one mode of transportation/Other (Specify) | Car/truck/van as PASSENGER Walk Public Transit Car/truck/Van as DRIVER Bicycle view top 100 |
| Q15_Household_Income (Study: Profiling Questionnaire 2014) | q15_household_income_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - Which of the following categories best describes your total household income in 2014 before taxes? Possible Answers: Under $20,000/$20,000 to $29,999/$30,000 to $39,999/$40,000 to $49,999/$50,000 to $59,999/$60,000 to $79,999/$80,000 to $99,999/$100,000 to $149,000/$150,000 and over/Prefer not to answer | $100,000 to $149,000 $150,000 and over Prefer not to answer $80,000 to $99,999 $60,000 to $79,999 view top 100 |
| Q16_Education (Study: Profiling Questionnaire 2014) | q16_education_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - What is the highest level of education you have completed? Possible Answers: Elementary/grade school graduate/High school graduate/College / technical school graduate/University undergraduate degree/Post-graduate degree/Professional school graduate (e.g. medicine, dentistry, veterinary medicine, optometry) | University undergraduate degree College / technical school graduate Post-graduate degree (e.g. Masters, PhD) High school graduate Professional school graduate (e.g. medicine, dentistry, veterinary medicine, optometry) view top 100 |
| Q17_City_Employee (Study: Profiling Questionnaire 2014) | q17_city_employee_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - Do you work for the City of Edmonton? Possible Answers: Yes/No/Prefer not to say | No Yes Prefer not to say view top 100 |
| Q3_Own_Rent (Study: Profiling Questionnaire 2014) | q3_own_rent_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - Do you own or rent your primary residence in the City of Edmonton? Possible Answers: Own/Rent | Own Rent view top 100 |
| Q7_Children (Study: Profiling Questionnaire 2014) | q7_children_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - Do you have children 18 or under living at home? Possible Answers: Yes/No | No Yes Prefer not to answer view top 100 |
| Q8_Born_Canada (Study: Profiling Questionnaire 2014) | q8_born_canada_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - Were you born in Canada? Possible Answers: Yes/No | Yes No view top 100 |
| Q9a_Edmonton (Study: Profiling Questionnaire 2014) | q9a_edmonton_study_profiling_questionnaire_2014 | text | Profiling question, one response selected by respondent. - How long have you lived in Edmonton? Possible Answers: Less than 1 year/Between 1 to 2 years/Between 3 to 5 years/Greater than 5 years/I do not live in Edmonton | Greater than 5 years Between 3 to 5 years Between 1 to 2 years Less than 1 year view top 100 |