This dataset shows the amount of time it takes the City of Memphis to answer calls to 911.
This dataset has the following 14 columns:
| Column Name | API Column Name | Data Type | Description | Sample Values |
|---|---|---|---|---|
| MonthYear | monthyear | calendar_date | 2023-05-01T00:00:00.000 2018-06-01T00:00:00.000 2019-11-01T00:00:00.000 2016-06-01T00:00:00.000 2016-03-01T00:00:00.000 view top 100 | |
| Volume | volume | number | Total number of calls received during the reporting month | 35236 38028 44874 46013 46469 view top 100 |
| Percent Answered within 20 secs | percent_answered_within_20_secs | number | Percent of 911 calls answered within 20 seconds | 95.26 95.73 95.15 93.99 56.6 view top 100 |
| Percent Abandoned | percent_abandoned | number | Percent of 911 calls in which the call was ended before a dispatcher answered | 10.9 12.78 10.23 12.51 11.33 view top 100 |
| Goal | goal | number | The goal is to answer 95% of all calls within 20 seconds | 0.95 view top 100 |
| Setup Time (Sec) | setup_time_sec | number | Monthly average number of seconds between when a call first seizes at the Public Safety Answering Point (PSAP) to when it begins ringing | 0.13 0.14 0.09 0.18 0.17 view top 100 |
| Queue (Secs) | queue_secs | number | Monthly average number of seconds a caller spent in the queue | 2.28 1.99 1.8 0.68 2.9 view top 100 |
| Ring(sec) | ring_sec | number | Monthly average number of seconds the phone rang before being answered | 4.8 5.05 3.5 3.8 4.9 view top 100 |
| Total Average (Secs) | total_average_secs | number | Sum of Setup Time, Queue, and Ring | 6.73 6.26 8.16 7.71 7.37 view top 100 |
| National Goal (secs) | national_goal_secs | number | National Emergency Number Association (NENA) standard target 911 call answer time, in seconds | 10 view top 100 |
| COM Goal (secs) | com_goal_secs | number | City of Memphis target 911 call answer time, in seconds | 20 view top 100 |
| Month Order | month_order | number | 4 2 3 1 10 view top 100 | |
| Month | month | text | February January March April June view top 100 | |
| Year | year | number | 2020 2021 2022 2019 2018 view top 100 |