Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily.
This dataset has the following 20 columns:
| Column Name | API Column Name | Data Type | Description | Sample Values |
|---|---|---|---|---|
| SR ID | sr_num | text | Service Request ID Number (unique identifier) assigned by the MC311 Call Center | 1106399374 1106457027 1106457071 1106457103 1106457146 view top 100 |
| Opened | created | calendar_date | Date & Time the MC311 Service Request was opened | 2022-09-22T03:50:19.000 2021-12-29T16:52:24.000 2022-06-05T04:22:04.000 2016-03-15T21:07:08.000 2024-07-19T14:19:29.000 view top 100 |
| Closed | closed | calendar_date | Date & Time the MC311 Service Request was closed | 2023-10-31T12:30:12.000 2023-10-31T12:30:11.000 2023-10-31T12:30:10.000 2023-10-31T11:47:50.000 2023-10-31T11:47:47.000 view top 100 |
| Status | sr_stat_id | text | Current status (since the last daily update) of the MC311 Service Request (Closed, In Progress) | Closed In Progress view top 100 |
| Department | department | text | Code for the County Department assigned to resolve the Service Request | DEP DOT DPS HHS Non-MCG view top 100 |
| Area | sr_area | text | Area in the County Department assigned to resolve the Service Request | Solid Waste Transit Treasury Residential Construction Children Youth and Families view top 100 |
| Sub-Area | sr_sub_area | text | Sub-Area in the County Department/Area assigned to resolve the Service Request | General Information Trip Planner Rqst-Non Urgent Bulk Trash Request Bin Request-New Scrap Metal Request view top 100 |
| Attached Solution (Topic) | faq_ques_text | text | Describes the solution selected to resolve the Service Request | Bulk Trash Pick-Up Request Ride On Real Time Arrival Information Scrap Metal Pick-Up Request 22 Gallon Bin Delivery (Bottles/Cans/Jars) Ride On Trip Planning view top 100 |
| Attached Solution SLA Days | x_sla | number | Service Level Agreement (SLA) for the number of days expected for the attached solution to resolve the Service Request | 1 5 10 2 3 view top 100 |
| City | x_city | text | City location for the Service Request (where available) | SILVER SPRING Silver Spring BETHESDA ROCKVILLE GAITHERSBURG view top 100 |
| State | x_state | text | State location for the Service Request | MD VA FL DC PA view top 100 |
| Zip Code | x_zipcode | text | 5 digit postal Zip Code for the Service Request (where available) | 20902 20906 20817 20904 20901 view top 100 |
| Source | sr_subtype_cd | text | Source for receiving the Service Request (examples: Web, Phone) | Phone Web Internal Email Walk In view top 100 |
| Election District | x_electiondist | text | Election District, where location is available | 13 7 5 9 4 view top 100 |
| Maryland State District | x_mdstatedist | text | Maryland State Election District number, where location is available | 18 16 19 20 14 view top 100 |
| Congressional District | x_congdist | text | U. S. Congressional District, where location is available | 8 6 3 4 0 view top 100 |
| Congressional Member | x_cong_memb | text | U. S. Congress Member for the location, where location is available | CHRISTOPHER VAN HOLLEN,JR -Dem JAMIE RASKIN. (Democrat) Jamie Raskin -Dem DAVID TRONE (Democrat) JOHN K. DELANEY -Dem view top 100 |
| Council District | x_councildist | text | Montgomery County Council District, where location is available | 1 4 5 2 3 view top 100 |
| Council Member Name | x_councilmbr | text | Montgomery County Council Member for the location, where location is available | Nancy Navarro Tom Hucker Roger Berliner Craig Rice Andrew Friedson view top 100 |
| Changed Date | last_upd | calendar_date | Date & Time the MC311 Service Request record was last updated in the system | 2023-10-31T16:30:11.000 2023-10-31T16:30:12.000 2023-10-31T16:30:10.000 2023-10-31T15:47:50.000 2023-10-31T15:47:47.000 view top 100 |