This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.
This dataset has the following 8 columns:
| Column Name | API Column Name | Data Type | Description | Sample Values |
|---|---|---|---|---|
| Agency | agency | text | The agency referenced in the e-mail; valid values are: ·Long Island Rail Road; ·Metro-North Railroad; ·NYC Buses; ·Subways | NYC Buses Subways Long Island Rail Road Metro-North Railroad Buses view top 100 |
| Commendation or Complaint | commendation_or_complaint | text | Type of Issue (complaint or commendation) referenced in the e-mail; valid values are: ·Complaint; ·Commendation | Complaint Commendation view top 100 |
| Subject Matter | subject_matter | text | Subject matter referenced in the e-mail; valid values are: ·Buses; ·Commendation; ·Complaint; ·Customer; ·Employees; ·Ferry Service – Hudson River; ·MetroCard/Tickets/E-ZPass & Tolls ; ·MTA Agency Cars / Trucks; ·Policies, Rules & Regulations; ·Public Hearing ; ·Schedules / Reservations; ·Station/Bus Stop/Facility/Structure; ·Telephone / Web Site / Mobile Apps; ·Trains; ·Travel Disruption / Trip Problem | Employees Travel Disruption / Trip Problem Station /Bus Stop /Facility /Structure Trains Buses view top 100 |
| Subject Detail | subject_detail | text | The specific area of service referenced in the e-mail | Bus Operator / Driver Bus / Vehicle - General Train - General Rail / Subway Cars No Value view top 100 |
| Issue Detail | issue_detail | text | The feedback, pre-defined response, or category of the area of service | Late / Delay Rude / Inappropriate Language Flagging / Failed To Stop Other Improper Function/Needs Repair/Damaged view top 100 |
| Year | year | number | The year that the complaint/commendation was entered. | 2019 2018 2016 2017 2015 view top 100 |
| Quarter | quarter | number | The quarter that the complaint/commendation was entered. | 2 4 3 1 view top 100 |
| Branch/Line/Route | branch_line_route | text | The branch, line, or route selected by the customer; will appear blank if no selection was made. | No Value 1 A F 6 view top 100 |