► The Texas Department of Insurance (TDI) handles complaints against people and organizations licensed by TDI, such as companies, agents, and adjusters. To learn more, go to the TDI webpage, <a href="https://www.tdi.texas.gov/tips/ways-we-can-help.html" target="_blank"><u>How to get help with an insurance issue or file a complaint</u></a>.  ► This dataset does not include the person or organization the complaint is filed against. To view the dataset that includes the "Complaint filed against" column, use <a href="https://data.texas.gov/dataset/Insurance-complaints-All-data/ubdr-4uff" target="_blank"><u>TDI Complaints: All Data</u></a>.
This dataset has the following 11 columns:
| Column Name | API Column Name | Data Type | Description | Sample Values |
|---|---|---|---|---|
| Complaint number | complaint_number | number | The number assigned to a specific complaint. | 339658 141747 165443 201395 366961 view top 100 |
| Complaint filed by | complaint_filed_by | text | Shows who filed the complaint. For example, the insured person (insured), the insured person’s attorney (attorney), or a relative of the insured person (relative). | Insured Third Party Provider Third Party Billing Service Other view top 100 |
| Received date | received_date | calendar_date | The date TDI received the complaint. | 2018-12-10T00:00:00.000 2019-04-16T00:00:00.000 2016-04-25T00:00:00.000 2018-09-24T00:00:00.000 2021-02-22T00:00:00.000 view top 100 |
| Closed date | closed_date | calendar_date | The date TDI closed the complaint. | 2019-08-23T00:00:00.000 2019-08-22T00:00:00.000 2019-08-26T00:00:00.000 2012-09-19T00:00:00.000 2019-08-28T00:00:00.000 view top 100 |
| Complaint type | complaint_type | text | Shows if the complaint was about “Property and Casualty” or “Life, Accident and Health” insurance. | Property and Casualty Life, Accident and Health Health Maintenance Org Employee Retirement System Medicare HMO view top 100 |
| Coverage type | coverage_type | text | Shows if the coverage was “Automobile,” “Homeowners,” “Accident and Health,” “Life & Annuity,” or “Miscellaneous.” | Accident and Health Automobile Homeowners Life & Annuity Miscellaneous view top 100 |
| Coverage level | coverage_level | text | Shows if the coverage was “Property or Casualty” or “Life, Accident and Health.” | Group A&H Individual Private Pass Individual A & H Homeowners Individual Life view top 100 |
| Others involved | involved_party_type | text | Shows the other types of people and organizations involved in the complaint. For example: provider, attorney, spouse, hospital. | Portal - Company; Portal - Insured Insured Correspondent Person; Insured Associated Subject Company; Correspondent Person; Insured Associated Subject Company view top 100 |
| Complainant type | complainant_type | text | Shows if the complaint came from a person (INDV) or organization (ORG). | INDV ORG view top 100 |
| Finding type | finding_type | text | Confirmed or Not Confirmed | Not Confirmed Confirmed view top 100 |
| Keywords | keywords | text | Shows more information about the complaint or category to help sort common issues. | CLAIM EVALUATION ADJUSTER'S HANDLING CLAIM EVALUATION; OUT-OF-NTWK PRVDR MEDIATION RQ CLAIM EVALUATION; MED PROVIDER/THIRDPARTY BILLER UNDERWRITING CRITERIA view top 100 |