The Texas Department of Insurance (TDI) regulates the state’s insurance industry and oversees the administration of the Texas workers’ compensation system. This data set includes counts for confirmed complaints and policies in force by company name and line of coverage. The complaint index is calculated by dividing the company's percentage of complaints for a specific line of insurance by the company's percentage of policies in force for the same line of insurance. The average index is 1.00. A number less than 1 indicates fewer complaints than average. A number greater than 1 indicates more complaints than average. Please visit <a href="https://data.texas.gov/dataset/Insurance-complaints-All-data/ubdr-4uff" target="_blank"><u>TDI Complaints: All Data </u></a>for details about processed complaints.
This dataset has the following 8 columns:
| Column Name | API Column Name | Data Type | Description | Sample Values |
|---|---|---|---|---|
| Organization ID | org_id | number | The number assigned by TDI to an insurance carrier | 3331 2437 10087 625 2629 view top 100 |
| Company name | company_name | text | Name of insurance carrier approved by TDI to offer insurance products | ARCH INSURANCE COMPANY ZURICH AMERICAN INSURANCE COMPANY GREAT AMERICAN INSURANCE COMPANY QBE INSURANCE CORPORATION FEDERAL INSURANCE COMPANY view top 100 |
| NAIC ID | naic_id | text | The number assigned by the National Association of Insurance Commissioners to an insurance carrier | 20281 16691 39217 11150 16535 view top 100 |
| Total number of confirmed complaints | col1 | number | The number of complaints that TDI confirmed against a licensed carrier | 0 1 2 3 5 view top 100 |
| Total policies | col2 | number | The number of policies in force for a specific line of coverage as of December 31 on the specified year | 1 2 3 4 9 view top 100 |
| Complaint Index | col3 | number | This number indicates how a company's ratio of the number of complaints to the number of policyholders compares to the average for all insurers | 0 0.08 0.16 0.07 0.22 view top 100 |
| Year of policy count | year | text | The year for the number of policies that a carrier reported | 2022 2023 2019 2021 2020 view top 100 |
| Line of coverage | type_cd | text | Shows if the coverage was “Automobile,” “Homeowners,” “Accident and Health,” “Life and Annuity,” or “Workers’ Compensation | Accident and Health Automobile Life and Annuity Workers' Compensation Homeowners view top 100 |