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NOAA - Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index
performance.commerce.gov | Last Updated 2024-03-28T20:21:54.000ZWeather information users are surveyed continuously by means of a web-based, pop-up survey on NWS web pages throughout the Nation. A sample size of approximately 6,000 responses is collected quarterly for a maximum of 24,000 annual responses. The Customer Satisfaction Index (CSI) score is calculated as a weighted average of three survey questions that measure different facets of satisfaction with NWS services. American Customer Satisfaction Index (ACSI) researchers use proprietary software technology to estimate the weighting. The three questions include the overall satisfaction of NWS services, expectations of service, and a comparison to an ideal organization. Indexes are reported on a 0 to 100 scale. The CSI was started in the United States in 1994 by researchers at the University of Michigan, in conjunction with the American Society for Quality in Milwaukee, Wisconsin, and CFI Group in Ann Arbor, Michigan. The Index was developed to provide information on satisfaction with the quality of products and services available to consumers. The survey data serve as inputs to an econometric model that benchmarks customer satisfaction with more than 300 companies in 43 industries and 10 economic sectors, as well as various services of federal and local government agencies.
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NOAA - Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index
performance.commerce.gov | Last Updated 2024-03-28T20:33:35.000ZWeather information users are surveyed continuously by means of a web-based, pop-up survey on NWS web pages throughout the Nation. A sample size of approximately 6,000 responses is collected quarterly for a maximum of 24,000 annual responses. The Customer Satisfaction Index (CSI) score is calculated as a weighted average of three survey questions that measure different facets of satisfaction with NWS services. American Customer Satisfaction Index (ACSI) researchers use proprietary software technology to estimate the weighting. The three questions include the overall satisfaction of NWS services, expectations of service, and a comparison to an ideal organization. Indexes are reported on a 0 to 100 scale. The CSI was started in the United States in 1994 by researchers at the University of Michigan, in conjunction with the American Society for Quality in Milwaukee, Wisconsin, and CFI Group in Ann Arbor, Michigan. The Index was developed to provide information on satisfaction with the quality of products and services available to consumers. The survey data serve as inputs to an econometric model that benchmarks customer satisfaction with more than 300 companies in 43 industries and 10 economic sectors, as well as various services of federal and local government agencies.
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ITA - Trade barriers removed, reduced or prevented (annual)
performance.commerce.gov | Last Updated 2024-03-28T20:23:48.000ZThis indicator captures the results of ITA’s efforts to level the playing field for U.S. business by increasing the number of trade barriers reduced, removed, or prevented. The measure tends to fluctuate over time as the outcome (foreign governments agreeing to voluntarily honor trade agreement obligations or remove market access barriers) is dependent on actions by sovereign nations which are outside of direct U.S. control.
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ITA - Number of trade agreement compliance cases resolved successfully
performance.commerce.gov | Last Updated 2024-03-28T20:23:34.000ZThis indicator provides the number of successful case conclusions (usually barriers removed) in trade agreements compliance cases. The measure tends to fluctuate over time as the outcome (foreign governments agreeing to voluntarily honor trade agreement obligations) is dependent on actions by sovereign nations outside of direct United States Government control.
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ITA - Number of trade agreement compliance cases resolved successfully
performance.commerce.gov | Last Updated 2024-03-28T20:35:31.000ZThis indicator provides the number of successful case conclusions (usually barriers removed) in trade agreements compliance cases. The measure tends to fluctuate over time as the outcome (foreign governments agreeing to voluntarily honor trade agreement obligations) is dependent on actions by sovereign nations outside of direct United States Government control.
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ITA - Number of Commercial Diplomacy/Advocacy Written Impact Narratives
performance.commerce.gov | Last Updated 2024-03-28T20:34:22.000ZThis measure captures the results of ITA’s front-line diplomatic engagement with foreign governments in support of a U.S. company or industry. A Written Impact Narrative (WIN) occurs when a foreign government action/decision as a result of engagement results in the following outcomes for a U.S. company or industry: reduced/removed/prevented trade barrier; reduced/removed threat to U.S. business/economic interest; foreign compliance with a trade agreement; facilitated an export transaction; or, a U.S. company has a signed contract for a foreign procurement. The measure tends to fluctuate over time as the outcome (foreign governments agreeing to voluntarily honor trade agreement obligations) is dependent on actions by sovereign nations which are outside of direct U.S. control.
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ITA - Number of Commercial Diplomacy/Advocacy Written Impact Narratives
performance.commerce.gov | Last Updated 2024-03-28T20:22:36.000ZThis measure captures the results of ITA’s front-line diplomatic engagement with foreign governments in support of a U.S. company or industry. A Written Impact Narrative (WIN) occurs when a foreign government action/decision as a result of engagement results in the following outcomes for a U.S. company or industry: reduced/removed/prevented trade barrier; reduced/removed threat to U.S. business/economic interest; foreign compliance with a trade agreement; facilitated an export transaction; or, a U.S. company has a signed contract for a foreign procurement. The measure tends to fluctuate over time as the outcome (foreign governments agreeing to voluntarily honor trade agreement obligations) is dependent on actions by sovereign nations which are outside of direct U.S. control.
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ITA - Trade barriers removed, reduced or prevented (annual)
performance.commerce.gov | Last Updated 2024-03-28T20:35:47.000ZThis indicator captures the results of ITA’s efforts to level the playing field for U.S. business by increasing the number of trade barriers reduced, removed, or prevented. The measure tends to fluctuate over time as the outcome (foreign governments agreeing to voluntarily honor trade agreement obligations or remove market access barriers) is dependent on actions by sovereign nations which are outside of direct U.S. control.
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ITA - Percentage of U.S. exporter clients that achieved their export objectives
performance.commerce.gov | Last Updated 2024-03-28T20:23:16.000ZThis measure evaluates Global Markets’ effectiveness in helping companies achieve their export objectives. Global Markets offers U.S. companies a robust set of capabilities to help them achieve their international exporting goals, whether those goals are to set up an overseas distribution channel, gain easier access to challenging markets, or meet additional foreign buyers for their goods. Global Markets focuses on understanding clients’ exporting needs, and providing services to meet those needs.
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ITA - Percentage of U.S. exporter clients that achieved their export objectives
performance.commerce.gov | Last Updated 2024-03-28T20:35:09.000ZThis measure evaluates Global Markets’ effectiveness in helping companies achieve their export objectives. Global Markets offers U.S. companies a robust set of capabilities to help them achieve their international exporting goals, whether those goals are to set up an overseas distribution channel, gain easier access to challenging markets, or meet additional foreign buyers for their goods. Global Markets focuses on understanding clients’ exporting needs, and providing services to meet those needs.