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NOAA - Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index
performance.commerce.gov | Last Updated 2024-03-28T20:21:54.000ZWeather information users are surveyed continuously by means of a web-based, pop-up survey on NWS web pages throughout the Nation. A sample size of approximately 6,000 responses is collected quarterly for a maximum of 24,000 annual responses. The Customer Satisfaction Index (CSI) score is calculated as a weighted average of three survey questions that measure different facets of satisfaction with NWS services. American Customer Satisfaction Index (ACSI) researchers use proprietary software technology to estimate the weighting. The three questions include the overall satisfaction of NWS services, expectations of service, and a comparison to an ideal organization. Indexes are reported on a 0 to 100 scale. The CSI was started in the United States in 1994 by researchers at the University of Michigan, in conjunction with the American Society for Quality in Milwaukee, Wisconsin, and CFI Group in Ann Arbor, Michigan. The Index was developed to provide information on satisfaction with the quality of products and services available to consumers. The survey data serve as inputs to an econometric model that benchmarks customer satisfaction with more than 300 companies in 43 industries and 10 economic sectors, as well as various services of federal and local government agencies.
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NOAA - Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index
performance.commerce.gov | Last Updated 2024-03-28T20:33:35.000ZWeather information users are surveyed continuously by means of a web-based, pop-up survey on NWS web pages throughout the Nation. A sample size of approximately 6,000 responses is collected quarterly for a maximum of 24,000 annual responses. The Customer Satisfaction Index (CSI) score is calculated as a weighted average of three survey questions that measure different facets of satisfaction with NWS services. American Customer Satisfaction Index (ACSI) researchers use proprietary software technology to estimate the weighting. The three questions include the overall satisfaction of NWS services, expectations of service, and a comparison to an ideal organization. Indexes are reported on a 0 to 100 scale. The CSI was started in the United States in 1994 by researchers at the University of Michigan, in conjunction with the American Society for Quality in Milwaukee, Wisconsin, and CFI Group in Ann Arbor, Michigan. The Index was developed to provide information on satisfaction with the quality of products and services available to consumers. The survey data serve as inputs to an econometric model that benchmarks customer satisfaction with more than 300 companies in 43 industries and 10 economic sectors, as well as various services of federal and local government agencies.
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NTIA - Communities to which NTIA provides technical assistance
performance.commerce.gov | Last Updated 2023-01-18T23:06:53.000ZProvide broadband technical assistance to unserved and underserved communities to attract new business investments and spur economic growth. Various communities that were unable to receive NTIA assistance during the BTOP grant period can now take advantage of NTIA’s technical expertise during NTIA’s subsequent outreach program, thereby leveraging the expansion of broadband. This performance metric measures the additional communities that NTIA will assist.
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Communities to which NTIA provides technical assistance
performance.commerce.gov | Last Updated 2023-01-18T23:05:06.000ZProvide broadband technical assistance to unserved and underserved communities to attract new business investments and spur economic growth. Various communities that were unable to receive NTIA assistance during the BTOP grant period can now take advantage of NTIA’s technical expertise during NTIA’s subsequent outreach program, thereby leveraging the expansion of broadband. This performance metric measures the additional communities that NTIA will assist.
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ITA - Trade barriers removed, reduced or prevented (annual)
performance.commerce.gov | Last Updated 2024-03-28T20:23:48.000ZThis indicator captures the results of ITA’s efforts to level the playing field for U.S. business by increasing the number of trade barriers reduced, removed, or prevented. The measure tends to fluctuate over time as the outcome (foreign governments agreeing to voluntarily honor trade agreement obligations or remove market access barriers) is dependent on actions by sovereign nations which are outside of direct U.S. control.
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ITA - Percentage of U.S. Exporter Clients That are Small and Medium-Sized Enterprises
performance.commerce.gov | Last Updated 2024-03-28T20:34:58.000ZThe Department of Commerce International Trade Administration (ITA) supports jobs for American workers and strengthens U.S. economic and national security by facilitating U.S. exports and inward investment. In fiscal years (FY) 2020 and 2021, ITA will increase the dollar value of U.S. exports and inward investment facilitated by 10 percent annually, while ensuring that over 75 percent of U.S. exporter clients assisted are small and medium-sized enterprises (SMEs).
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ITA - Percentage of U.S. Exporter Clients That are Small and Medium-Sized Enterprises
performance.commerce.gov | Last Updated 2024-03-28T20:23:07.000ZThe Department of Commerce International Trade Administration (ITA) supports jobs for American workers and strengthens U.S. economic and national security by facilitating U.S. exports and inward investment. In fiscal years (FY) 2020 and 2021, ITA will increase the dollar value of U.S. exports and inward investment facilitated by 10 percent annually, while ensuring that over 75 percent of U.S. exporter clients assisted are small and medium-sized enterprises (SMEs).
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ITA - Number of trade agreement compliance cases resolved successfully
performance.commerce.gov | Last Updated 2024-03-28T20:23:34.000ZThis indicator provides the number of successful case conclusions (usually barriers removed) in trade agreements compliance cases. The measure tends to fluctuate over time as the outcome (foreign governments agreeing to voluntarily honor trade agreement obligations) is dependent on actions by sovereign nations outside of direct United States Government control.
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ITA - Number of trade agreement compliance cases resolved successfully
performance.commerce.gov | Last Updated 2024-03-28T20:35:31.000ZThis indicator provides the number of successful case conclusions (usually barriers removed) in trade agreements compliance cases. The measure tends to fluctuate over time as the outcome (foreign governments agreeing to voluntarily honor trade agreement obligations) is dependent on actions by sovereign nations outside of direct United States Government control.
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EDA - Percentage of University Center clients taking action as a result of the assistance facilitated by the University Center
performance.commerce.gov | Last Updated 2024-03-28T20:34:29.000ZThis measure determines the perceived value added by the University Centers (UCs) to their clients. EDA funds UCs to provide technical assistance and specialized services (for example, feasibility studies, marketing research, economic analysis, environmental services, and technology transfer) to local officials and communities. This assistance improves the community’s capacity to plan and manage successful development projects. UCs develop client profiles and report findings to EDA, which evaluates the performance of each center once every 3 years and verifies the data. “Taking action as a result of the assistance facilitated” means to implement an aspect of the technical assistance provided by the UC in one of several areas: economic development initiatives and training session development; linkages to crucial resources; economic development planning; project management; community investment package development; geographic information system services; strategic partnering to public or private sector entities; increased organizational capacity; feasibility plans; marketing studies; technology transfer; new company, product, or patent development; and other services.