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TREAS Public Facing - CSB 6 - Cust Serv - First Contact Res Rate - GC
data.michigan.gov | Last Updated 2021-03-26T17:58:03.000ZData has a lag time of 1 month.The third-party collections contractor has a contractual target to provide debtors with contact resolution at the point of first contact. Contact Resolution is defined as the reasonable attempt to resolve 'an immediate' account issue through education and/or some action. The primary goal is to increase the overall percentage of first contact resolution for sampled calls. In an effort to increase customer service throughout the Collection Services Bureau, it is important that the third-party collections contactor is able to provide helpful and accurate information to taxpayers. A higher percentage rate means that more taxpayers were able to be assisted correctly during their first contact with our third-party contractors.
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TCB 22 - Suspicious Filer Correspondence Processed Within 60 days
data.michigan.gov | Last Updated 2024-07-03T17:32:55.000ZPercent of suspicious filer correspondence completed within 60 days of receipt. The purpose of this metric is to strive for strong taxpayer customer service by completing correspondence and releasing tax returns for normal processing quickly. Success in this metric reduces taxpayer phone calls, hardship request and improves the relationship between taxpayers and the department.
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TCB 23 - IRS Correspondence Processed Within 30 days of receipt
data.michigan.gov | Last Updated 2024-06-06T17:19:28.000ZPercent of IRS correspondence completed within 30 days of receipt. The purpose of this metric is to strive for strong taxpayer customer service by completing correspondence and reviewing tax returns for prior years. Internal success in this metric reduces taxpayer phone calls for the unit and call center, and improves the relationship between taxpayers and the department.
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TREAS Public Facing - TCB 22 - Suspicious Filer Correspondence Processed Within 60 days
data.michigan.gov | Last Updated 2024-06-10T13:05:48.000ZPercent of suspicious filer correspondence completed within 60 days of receipt. The purpose of this metric is to strive for strong taxpayer customer service by completing correspondence and releasing tax returns for normal processing quickly. Success in this metric reduces taxpayer phone calls, hardship request and improves the relationship between taxpayers and the department.
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Point in Time Estimates of Homelessness in the US by State
data.michigan.gov | Last Updated 2019-08-09T20:03:49.000Z2007 - 2018. Annual Point in Time (PIT) Estimates of Homelessness by State. Data compiled from Annual Homeless Assessment Report (AHAR) findings conducted by HUD. From HUD: "The Annual Homeless Assessment Report (AHAR) is a HUD report to the U.S. Congress that provides nationwide estimates of homelessness, including information about the demographic characteristics of homeless persons, service use patterns, and the capacity to house homeless persons. The report is based on Homeless Management Information Systems (HMIS) data about persons who experience homelessness during a 12-month period, point-in-time counts of people experiencing homelessness on one day in January, and data about the inventory of shelter and housing available in a community." NOTE: To understand measure acronyms and collection methods, please refer to the 2018 Annual Homeless Assessment Report to Congress: https://files.hudexchange.info/resources/documents/2018-AHAR-Part-1.pdf
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TREAS Public Facing - BLGSS 6 - CEFD Decrease Local Governments' Retirement Unfunded Liabilities
data.michigan.gov | Last Updated 2024-06-10T16:48:50.000ZThe Bureau of Local Government and School Services has a goal of reducing local governments' retirement unfunded liabilities.
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Draft Charging Documents Within 30 Days
data.michigan.gov | Last Updated 2020-09-24T16:51:54.000ZDraft charging documents (e.g., administrative/formal complaints, orders to compel an evaluation, cease and desist orders) within 30 days.
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Percentage of documents reviewed with 3 days
data.michigan.gov | Last Updated 2023-08-29T15:14:15.000ZPercentage of documents reviewed within 3 days once all statutory requirements were met.
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Michigan Building Permits for Housing Starts
data.michigan.gov | Last Updated 2023-09-05T14:02:37.000ZMichigan building permits for housing starts as a 12 month moving annual average in thousands.
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TREAS Public Facing - ORTA 7 - Revenue Estimate - Accuracy
data.michigan.gov | Last Updated 2024-06-10T14:35:37.000ZThe Office of Revenue and Tax Analysis (ORTA) estimates revenues each year to assist with forecasting and financial planning for the State of Michigan. The target of 3% is in reference to estimate revenues within 3% of actuals. Providing accurate revenue estimates impacts the overall state budget process and allows for better budget planning. A lower current value indicates estimates were closer to actuals. This metric is updated on a fiscal year basis with the update taking place once the Annual Comprehensive Financial Report (ACFR) is published.