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TREAS Public Facing - CSB 6 - Cust Serv - First Contact Res Rate - GC
data.michigan.gov | Last Updated 2021-03-26T17:58:03.000Z
Data has a lag time of 1 month.The third-party collections contractor has a contractual target to provide debtors with contact resolution at the point of first contact. Contact Resolution is defined as the reasonable attempt to resolve 'an immediate' account issue through education and/or some action. The primary goal is to increase the overall percentage of first contact resolution for sampled calls. In an effort to increase customer service throughout the Collection Services Bureau, it is important that the third-party collections contactor is able to provide helpful and accurate information to taxpayers. A higher percentage rate means that more taxpayers were able to be assisted correctly during their first contact with our third-party contractors.
API
MI TIP Data
data.michigan.gov | Last Updated 2024-06-11T15:59:57.000Z
Tuition Incentive Program (TIP) student data for Michigan high school seniors. (As of 06/11/2024)
API
TREAS Public Facing - BOI 51 - MPSERS vs. Peer Target Rate - Quarterly Rolling 3 Year Average
data.michigan.gov | Last Updated 2024-06-10T14:40:12.000Z
Consistent with the directive of earning the actuarial assumed rate of return, as established by the respective pension benefit boards, the State Budget Director, and applicable statutes, along with directives issued by the State of Michigan Investment Board to meet or exceed the actuarial assumption and peer target returns over the long term, the Bureau of Investments strives to meet these objectives across industry-accepted time periods reporting the quarterly rolling 3 and 7 year average returns for the Michigan Public Schools Employees’ Retirement System (MPSERS), the largest component plan of the State of Michigan Retirement System. This metric measures the MPSERS Quarterly rolling 3 year average, actual investment rate of return on pension fund assets for the Michigan Public School Employees' Retirement System vs. Peer Target Rate. Provides comparable medium term investment return and performance data relative to similarly sized and situated public pension plans in the US.
API
TREAS Public Facing - BOI 5 - MPSERS vs. Actuarial Target Rate - Quarterly Rolling 7 Year Average Return
data.michigan.gov | Last Updated 2024-06-10T14:38:34.000Z
Consistent with the directive of earning the actuarial assumed rate of return, as established by the respective pension benefit boards, the State Budget Director, and applicable statutes, along with directives issued by the State of Michigan Investment Board to meet or exceed the actuarial assumption and peer target returns over the long term, the Bureau of Investments strives to meet these objectives across industry-accepted time periods reporting the quarterly rolling 3 and 7 year average returns for the Michigan Public Schools Employees’ Retirement System (MPSERS), the largest component plan of the State of Michigan Retirement System. This metric measures the MPSERS Quarterly rolling 7 year average return, actual investment rate of return on pension fund assets for the Michigan Public School Employees' Retirement System vs. Actuarial Target Rate. Provides comparable longer term investment return and performance data relative the rate that is used to help measure pension liabilities.

TREAS Public Facing - CSB 6 - Cust Serv - First Contact Res Rate - GC

MI TIP Data

TREAS Public Facing - BOI 51 - MPSERS vs. Peer Target Rate - Quarterly Rolling 3 Year Average

TREAS Public Facing - BOI 5 - MPSERS vs. Actuarial Target Rate - Quarterly Rolling 7 Year Average Return