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NOAA - Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index
performance.commerce.gov | Last Updated 2024-03-28T20:21:54.000ZWeather information users are surveyed continuously by means of a web-based, pop-up survey on NWS web pages throughout the Nation. A sample size of approximately 6,000 responses is collected quarterly for a maximum of 24,000 annual responses. The Customer Satisfaction Index (CSI) score is calculated as a weighted average of three survey questions that measure different facets of satisfaction with NWS services. American Customer Satisfaction Index (ACSI) researchers use proprietary software technology to estimate the weighting. The three questions include the overall satisfaction of NWS services, expectations of service, and a comparison to an ideal organization. Indexes are reported on a 0 to 100 scale. The CSI was started in the United States in 1994 by researchers at the University of Michigan, in conjunction with the American Society for Quality in Milwaukee, Wisconsin, and CFI Group in Ann Arbor, Michigan. The Index was developed to provide information on satisfaction with the quality of products and services available to consumers. The survey data serve as inputs to an econometric model that benchmarks customer satisfaction with more than 300 companies in 43 industries and 10 economic sectors, as well as various services of federal and local government agencies.
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EDA - Percentage of University Center clients taking action as a result of the assistance facilitated by the University Center
performance.commerce.gov | Last Updated 2024-03-28T20:34:29.000ZThis measure determines the perceived value added by the University Centers (UCs) to their clients. EDA funds UCs to provide technical assistance and specialized services (for example, feasibility studies, marketing research, economic analysis, environmental services, and technology transfer) to local officials and communities. This assistance improves the community’s capacity to plan and manage successful development projects. UCs develop client profiles and report findings to EDA, which evaluates the performance of each center once every 3 years and verifies the data. “Taking action as a result of the assistance facilitated” means to implement an aspect of the technical assistance provided by the UC in one of several areas: economic development initiatives and training session development; linkages to crucial resources; economic development planning; project management; community investment package development; geographic information system services; strategic partnering to public or private sector entities; increased organizational capacity; feasibility plans; marketing studies; technology transfer; new company, product, or patent development; and other services.
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NOAA - Customer satisfaction with NWS services, as measured by the American Customer Satisfaction Index
performance.commerce.gov | Last Updated 2024-03-28T20:33:35.000ZWeather information users are surveyed continuously by means of a web-based, pop-up survey on NWS web pages throughout the Nation. A sample size of approximately 6,000 responses is collected quarterly for a maximum of 24,000 annual responses. The Customer Satisfaction Index (CSI) score is calculated as a weighted average of three survey questions that measure different facets of satisfaction with NWS services. American Customer Satisfaction Index (ACSI) researchers use proprietary software technology to estimate the weighting. The three questions include the overall satisfaction of NWS services, expectations of service, and a comparison to an ideal organization. Indexes are reported on a 0 to 100 scale. The CSI was started in the United States in 1994 by researchers at the University of Michigan, in conjunction with the American Society for Quality in Milwaukee, Wisconsin, and CFI Group in Ann Arbor, Michigan. The Index was developed to provide information on satisfaction with the quality of products and services available to consumers. The survey data serve as inputs to an econometric model that benchmarks customer satisfaction with more than 300 companies in 43 industries and 10 economic sectors, as well as various services of federal and local government agencies.
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EDA - Percentage of University Center clients taking action as a result of the assistance facilitated by the University Center
performance.commerce.gov | Last Updated 2024-03-28T20:22:41.000ZThis measure determines the perceived value added by the University Centers (UCs) to their clients. EDA funds UCs to provide technical assistance and specialized services (for example, feasibility studies, marketing research, economic analysis, environmental services, and technology transfer) to local officials and communities. This assistance improves the community’s capacity to plan and manage successful development projects. UCs develop client profiles and report findings to EDA, which evaluates the performance of each center once every 3 years and verifies the data. “Taking action as a result of the assistance facilitated” means to implement an aspect of the technical assistance provided by the UC in one of several areas: economic development initiatives and training session development; linkages to crucial resources; economic development planning; project management; community investment package development; geographic information system services; strategic partnering to public or private sector entities; increased organizational capacity; feasibility plans; marketing studies; technology transfer; new company, product, or patent development; and other services.
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EDA - Percentage of Trade Adjustment Assistance Center (TAAC) clients taking action as a result of the assistance facilitated by the TAAC
performance.commerce.gov | Last Updated 2024-03-28T20:35:31.000ZEleven EDA funded TAACs work with U.S. firms and industries that have been adversely impacted as a result of increased imports of similar or competitive goods to identify specific actions to improve each firm’s competitive position in world markets. “Taking action as a result of the assistance facilitated” means to implement an aspect of the Trade Adjustment Assistance provided by the TAAC. The TAACs provide three main types of assistance: help in preparing petitions for certification, analysis of the firm’s strengths and weaknesses and development of an adjustment proposal, and in depth assistance for implementation of the recovery strategy as set forth in the adjustment proposal.
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NOAA - Marine wind: percentage of accurate forecasts
performance.commerce.gov | Last Updated 2024-03-28T20:33:48.000ZThis measures the accuracy of wind speed forecasts, which are important for marine commerce. Accuracy is defined in terms of error. Legacy statistics are available from FY 1994 through FY 2012. New marine verification program began FY 2013. Beginning in FY 2013, Wind and Wave verification extended out to 5 and 7 days respectively, while the legacy program was limited to verifying Day 1 with errors less than 5 knots are defined as accurate. Since FY 2014, a higher threshold of forecast errors has been used to define correct forecasts whenever higher wind speeds have occurred. Hence, wind speed forecasts with errors less than (7 knots, 10 knots, 15 knots) are accurate forecasts when the observed wind speed equals or exceeds (20 knots, 34 knots, 48 knots) respectively. This measure uses complex skill scores to analyze individual wind speed components. Legacy statistics are available from FY 1994 through FY 2012. New marine verification program began FY 2013. Beginning in FY 2013, Wind and Wave verification extended out to 5 and 7 days respectively, while the legacy program was limited to verifying Day 1 with errors less than 5 knots are defined as accurate. Since FY 2014, a higher threshold of forecast errors has been used to define correct forecasts whenever higher wind speeds have occurred. Hence, wind speed forecasts with errors less than (7 knots, 10 knots, 15 knots) are accurate forecasts when the observed wind speed equals or exceeds (20 knots, 34 knots, 48 knots) respectively. This measure uses complex skill scores to analyze individual wind speed components.
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NOAA - Marine wind: percentage of accurate forecasts
performance.commerce.gov | Last Updated 2024-03-28T20:22:07.000ZThis measures the accuracy of wind speed forecasts, which are important for marine commerce. Accuracy is defined in terms of error. Legacy statistics are available from FY 1994 through FY 2012. New marine verification program began FY 2013. Beginning in FY 2013, Wind and Wave verification extended out to 5 and 7 days respectively, while the legacy program was limited to verifying Day 1 with errors less than 5 knots are defined as accurate. Since FY 2014, a higher threshold of forecast errors has been used to define correct forecasts whenever higher wind speeds have occurred. Hence, wind speed forecasts with errors less than (7 knots, 10 knots, 15 knots) are accurate forecasts when the observed wind speed equals or exceeds (20 knots, 34 knots, 48 knots) respectively. This measure uses complex skill scores to analyze individual wind speed components.
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NIST - Relative citation impact of NIST-authored publications.
performance.commerce.gov | Last Updated 2024-03-28T20:34:38.000ZThis indicator demonstrates that NIST consistently produces useful and relevant scientific and technical publications and is outcome-oriented. The "relative citation impact" indicator is the ratio of the average number of citations per publication (citation rata) for all NIST publications in a year to the average expected citation rate for similar publications in a large group of peer institutions in the world. Publications typically lag by a minimum of two years due to the time needed for research, writing, journal peer review, and publication processes. The average for U.S. institutions is about 1.3.
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NIST - Relative citation impact of NIST-authored publications.
performance.commerce.gov | Last Updated 2024-03-28T20:22:49.000ZThis indicator demonstrates that NIST consistently produces useful and relevant scientific and technical publications and is outcome-oriented. The "relative citation impact" indicator is the ratio of the average number of citations per publication (citation rata) for all NIST publications in a year to the average expected citation rate for similar publications in a large group of peer institutions in the world. Publications typically lag by a minimum of two years due to the time needed for research, writing, journal peer review, and publication processes. The average for U.S. institutions is about 1.3.
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EDA - Percentage of those actions taken by Trade Adjustment Assistance Center clients that achieved the expected results
performance.commerce.gov | Last Updated 2024-03-28T20:22:22.000ZThis is a follow up to the previous measure: “Percentage of Trade Adjustment Assistance Center (TAAC) clients taking action as a result of the assistance facilitated by the TAAC.” This measure will determine if the assistance facilitated by the TAACs is market based and results in desired outcomes. The centers conduct client surveys and report findings to EDA.